prismamart Terms of Service

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Welcome to prismamart. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the prismamart website, mobile platform, product catalog, and customer support channels. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

Your use of any service offered by prismamart confirms that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the age of legal majority where you live.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Submit fraudulent transactions or place orders that are not genuine;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell prismamart products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error is identified, prismamart may correct the mistake and amend or cancel any affected orders before dispatch, returning any amount charged in full.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should carefully review product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. Once an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on prismamart's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to prismamart and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, prismamart will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim relating to these Terms or your purchase must first be submitted to prismamart's support team for informal resolution.

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9. Changes to These Terms

prismamart may update or revise these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. Continuing to use our website or services after an update means you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: prismamart
• Customer Support Email: [email protected]
• Customer Support Phone: 13059893376
• Physical Business Address: 79 SW 12TH ST APT 2309S, Miami, FL 33130, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST